Business & Collections Services

Business & Collections Services

The Business and Collections Services Department provides: Customer Service, Call Center support, Billing, Centralized Collections, Cashiering, Customer Assistance, and Field Service.

Address:
Business Services Center
224 S. Franklin Street
Rocky Mount, NC 27804-1180

Hours:
Mon - Fri 8:30am - 5:00pm

Drive-Thru Window:
Mon - Fri 8:30am - 5:30pm

Call Center:
Mon - Fri 8:30am to 5:00pm

Phone:
252-972-1250

Email:
customerservice@rockymountnc.gov

Schedule an appointment

 

You may also get in line virtually or schedule an appointment with Smart Line:

 

Customer Service

  • New Service

  • Transfer Service

  • Disconnect Service

  • Payment Arrangements

Collections

  • Taxes

  • General Billing

  • Payment Arrangements

Business Express

  • New Service

  • Temporary Service

  • Transfer Service

  • Deposit Requirements

Get in line virtually or schedule an appointment - Click here!

Latasha Hall, Director of Business & Collections Services

SERVICES