Customers urged to be cautious of latest scam

Customers urged to be cautious of latest scam
Posted on 09/27/2017
Scam photo

The city of Rocky Mount urges utility customers to be cautious of scammers who falsely threaten disconnection of services in order to receive money.

Recently, city of Rocky Mount utility customers have reported receiving phone calls from scammers who falsely identify themselves as city of Rocky Mount employees, demanding a deposit payment for the replacement and upgrade of water meters. These scammers have demanded payment of over $400 and are requesting customer’s account numbers and information regarding the most recent payment, such as a receipt number. Customers have identified the following number in association with the scammer: 855-304-9885.

The city of Rocky Mount Business Office has implemented an automated calling system to remind customers of payments that are past due. However, this automated call will not provide the payment amount and due date. City of Rocky Mount employees will never demand immediate payment over the phone or ask a customer to meet them for payment. The automated calling system number is 1-866-288-7608.

The city will also not instruct customers to wire funds, and there are no retail outlets authorized to accept payments on the city’s behalf. All utility payments should be made directly to the city of Rocky Mount.

City of Rocky Mount employees will instead instruct the customer to call Customer Service at 252-972-1250 for possible assistance, or the toll-free number at 866-288-7608 if the customer wishes to make a payment over the phone.

City of Rocky Mount customers who suspect they have received a call from a scammer are urged to hang up immediately and call a Customer Service representative at 252-972-1250 to verify whether the city is attempting to contact them. Customers are also urged not to share any personal information with the scammers or return any phone calls.

If customers wish to pay their utility bills electronically, they may use the city’s online services at https://infinitylink.rockymountnc.gov/ by logging in to their unique utility account to make the payment.