Before an outage occurs, it’s important to make sure the city has your most current telephone number on file so the outage can be accurately recorded. Please call (252) 467-4800 to update your number.
If you do lose power, first check your neighborhood. If you are the only one without power, check your fuse box for tripped circuit breakers or blown fuses. If that’s not the problem, call (252) 467-4800 to report a power outage, downed power lines or any electric, gas, water or sewer emergencies.
The city uses an automated system to handle customer calls as efficiently as possible. Customers who get an automated response when calling are encouraged to use it, as it is designed to route their calls to the right destination. If you have specific information regarding damage to wires, transformers or poles, the city asks that you stay on the line to speak with a representative to provide that information.
If an extended power outage occurs, restoring power at once can cause an overload on the system, and power may be lost again. During a power outage, customers should disconnect any appliances or electronics plugged into a power source. Customers should leave one light on as a way to detect when power is restored. This will let repair crews know what services have been restored. Customers are encouraged to gradually reconnect appliances once power has been restored.
Customers may check restoration progress on Facebook by following us at facebook.com/RockyMountPublicUtilities. However, please DO NOT report outages through the city’s social media pages.