Utility Assistance Programs


Rocky Mount has risen to the challenge of continuing to care and provide heating assistance for many families who are struggling. The Winter Assistance for Rocky Mount Program (WARM) assists low income elderly, disabled or recently laid off customers to pay past due heating expenses: wood, gas, coal, oil or electricity. Payments are made directly to the fuel source provider. The program is administered by the Salvation Army from January - May.

The categories of eligibility are: (1) Elderly (60 years old or older); (2) Disabled (must be documented); (3) Unemployed due to being laid off (within last 90 days) due to downsizing and company closings. In any of the above circumstances, there must be an immediate need.

W.A.R.M. is supported solely on donations from the community and various sponsors. Donations are tax deductible and 100% of all contributions are used to help our neighbors who are in need.

How You Can Help:
  • Make a lump sum donation. Donations can be made by mailing a lump sum contribution to: 
    City of Rocky Mount W.A.R.M. Program
    Utility Business Office
    P.O. Box 1180
    Rocky Mount, NC 27802

  • Contribute in your monthly bill. You may complete the enrollment form to add $1 or more to your monthly utility bill and return to Customer Service or mail to the address above. Download form. For additional information, all (252) 972-1250.

  • Round up your monthly bill. Utility customers may elect to contribute by participating in the round up program. In the round up program, the monthly utility bill is rounded up to the nearest $1 and the proceeds of the round up go to the WARM program.