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Connect to Natural Gas

CONNECT TO NATURAL GAS

The Energy Resources department provides a complete package of services to make your connection to natural gas as convenient as possible. Before you connect to natural gas you have some choices to make, such as converting your current equipment or buying new equipment. If you buy new equipment, be sure to review the energy efficiency information available from the dealer. We encourage you to contact a licensed HVAC contractor to ensure equipment is installed safely and correctly.

Connection Costs

Up to 100 feet of service line for the first natural gas appliance will be installed at no cost to you. If needed, an additional 25 feet of gas service line will be provided for each additional natural gas appliance connected. Any additional footage will be installed at a cost of $5.00 per linear foot. (The amount of service line needed will be determined by measuring the distance from the property’s right of way to the location of the gas meter.) Thirty (30) days after the service has been installed, the minimum charge for gas will be billed to the customer each billing period. This minimum charge shall be continued for a period of 24 months after the initial charge.

For an easy reference to the connection process, download the How-to-Connect Guide. (PDF, 482KB)

Connection Checklist

The following checklist will help guide you through the steps of connecting your home to natural gas. (Numbers in bold are the customer’s responsibility.)
Click here for a printer-friendly checklist. (PDF, 149KB)

  1. Contact a licensed HVAC contractor to determine the cost and feasibility of connecting to natural gas. Locate a licensed HVAC contractor by visiting www.nclicensing.org.

  2. Apply for natural gas service through Customer Service by calling (252) 972-1250 or visiting City Hall at 331 S. Franklin St. in Rocky Mount. Click here to apply online.

  3. RMPU will determine the location of the gas meter. An RMPU representative will contact you to schedule a time to visit your property to determine meter location and if any installation costs are required. Once the meter location is determined, an installation date will be set.

  4. Obtain a mechanical permit. Confirm with your HVAC contractor who will obtain the mechanical permit. You are responsible for the cost of the permit.

  5. RMPU will install a service line from the gas main at the front of the property to the site of the meter location.

  6. Install gas lines from the meter location to the appliances. (This must be done by a licensed HVAC contractor.)

  7. Install or convert the appliance(s) to use natural gas. (This must be done by a licensed HVAC contractor.)

  8. RMPU will install the meter and turn the gas services on after the work passes inspection.

  9. Contact the contractor to activate the gas service to the interior of the home.


Connection FAQs
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Does the City install natural gas services to mobile homes?

The City does not install natural gas service to mobile homes unless the home has a brick or concrete foundation.

What do I do first to connect to natural gas?

First, you will need to make application for service by contacting Customer Service at (252) 972-1250. Request to speak with a Customer Service Representative who will assist you with your application. You can also visit the office on the first floor of City Hall, located at 331 S. Franklin Street, Rocky Mount.

What is involved with making an application?

The Customer Service Representative will ask for pertinent information, such as your name, address, telephone number, and social security number. In many cases, the application process can be completed over the telephone. For commercial or industrial customers, additional information may be required. Visit the New Services page for more information.

What happens next?

Customer Service will send your application to the Energy Resources Gas Division. A Gas Division representative will contact you to schedule a time to visit your property. Once at the site, a Gas Division representative will determine where the service meter site should be located and set an approximate installation date. Other locations such as a well or septic tank must also be identified.

What will the gas service line from the street to my property cost?

Up to 100 feet of service line for the first natural gas appliance will be installed at no cost to you. If needed, an additional 25 feet of gas service line will be provided for each additional natural gas appliance connected. Any additional footage will be installed at a cost of $5.00 per linear foot. (The amount of service line needed will be determined by measuring the distance from the property's right of way to the location of the gas meter.) Thirty (30) days after the service has been installed, the minimum charge for gas will be billed to the customer each billing period. This minimum charge shall be continued for a period of 24 months after the initial charge. 

Does it cost anything to convert my appliances?

Many appliances can be converted by using a conversion kit, but you will need to contact a mechanical contractor for cost estimates. You are responsible for the installation costs, which are based on time and materials (labor, parts and materials, permit costs, etc.)

Can all appliances be converted to natural gas?

No. Some appliances either cannot convert or are too expensive to convert. You may consider buying a new natural gas appliance in that situation.

Does the City sell appliances?

The City does not sell natural gas appliances.

Will the City of Rocky Mount help me with converting my appliances?

The City does not install or convert appliances. You will need to contact a mechanical contractor.

How do I get the gas lines run inside my house or building from the meter to my appliances?

You will need to contact your own mechanical contractor for connecting the appliances.

Do I need any permits for this work?

A mechanical permit is required. Once you have hired a mechanical contractor to perform the work, confirm who will obtain the permit – you or your contractor. The cost for the permit varies according to the work being done. You are responsible for the cost of the permit.

How much money can I save by switching to natural gas?

Check out the Residential Annual Energy Cost Comparison chart to see the difference how the annual costs compare between using natural gas, electricity and propane for home heating, water heating, clothes drying and cooking.

How much does it cost to operate my gas logs with natural gas?

Gas logs come in various sizes ranging from 18,000 BTUs/hr to 40,000 BTUs/hr.

The number of BTUs represents the amount of gas consumed in a one-hour period if turned on fully. The average size set of gas logs for this example is 30,000 BTUs.

The cost to operate a 30,000 BTU set of gas logs for one hour on the City's current GSR gas rate as of September 2015 is as follows:

1 therm = 100,000 BTUs

GSR gas rate = $0.85183/therm

(30,000 BTUs X $0.85183/therm)/100,000 = $0.26/hr.*

*The cost per hour does not include the monthly facilities charge of $14 (April-September) or $34 (October-March).