Access Your CRM Account Online to:
- View your billing and payment history.
- View a bill – before it arrives in the mail.
- Pay a bill online with a credit or debit card.
- Track your household's monthly usage of electricity, gas, and water.
- Compare a household's monthly usage to other households on the same street or general area.
- And much more!
Enhanced Customer ServiceOver the past several months, the City of Rocky Mount Customer Service staff has spent time reviewing our Customer Service policies and procedures. We have listened to your concerns and ideas and have incorporated your suggestions into new Customer Service Enhancements. Part of our modification process included City Council approval of revisions to the Customer Service and Deposit policies. Click the links below to review the revised policies.
We have also modified many of our internal processes to make conducting business with us easier. We have reduced our deposit requirements for small business and temporary utility service. We have softened our requirements for customers requesting utilities at recently purchased properties or as executors or powers of attorney for properties they are handling. For more information on the new Customer Service Enhancements, click the link below. We have made it easier for Property Managers, Realtors and Contractors to conduct business with us by implementing process changes which can help save you time and money. If you are a Realtor, Property Manager or Contractor, click the link below to read our Property Manager, Realtor, and Contractor FAQs for answers to some of your frequently asked questions.
If you have any questions regarding our new Enhanced Customer Service policies and procedures, please contact our office using the information provided below.
City of Rocky Mount Business Office
Frederick E. Turnage Administrative Complex
331 S Franklin Street
PO Box 1180
Rocky Mount, NC 27802-1180
Click here to contact Customer Service
The City will respond to email notices within 2 business days. Please call our office if a quicker response is needed.