Enhanced Customer Service

Over the past several months, the City of Rocky Mount Customer Service staff has spent time reviewing our Customer Service policies and procedures. We have listened to your concerns and ideas and have incorporated your suggestions into new Customer Service Enhancements. Part of our modification process included City Council approval of revisions to the Customer Service and Deposit policies. Click the links below to review the revised policies.

• Customer Service Policy

• Deposit Policy

We have also modified many of our internal processes to make conducting business with us easier. We have reduced our deposit requirements for small business and temporary utility service. We have softened our requirements for customers requesting utilities at recently purchased properties or as executors or powers of attorney for properties they are handling. For more information on the new Customer Service Enhancements, click the link below. We have made it easier for Property Managers, Realtors and Contractors to conduct business with us by implementing process changes which can help save you time and money. If you are a Realtor, Property Manager or Contractor, click the link below to read our Property Manager, Realtor, and Contractor FAQs for answers to some of your frequently asked questions.

• Customer Service Enhancements

• Property Manager, Realtor, and Contractor FAQs

If you have any questions regarding our new Enhanced Customer Service policies and procedures, please contact our office using the information provided below.