The Operations Division is responsible for response to emergency incidents in an effort to minimize loss of lives and property through the efficient, effective, and timely response of personnel and equipment.

Division Chief of Operations Donnie Daniels is responsible management of the Operations Division by coordinating the efforts of the department's six Battalion Chiefs of Operations. The Division Chief of Operations plays a significant role in program development and review, personnel management, and focusing Operations activities on overall departmental goals.

Six Battalion Chiefs are assigned to the Operations Division where they oversee the daily activities of seven stations and eleven fire companies. There are two Battalion Chiefs assigned to each shift with response Battalions divided in the following manner (Battalion 1 -Stations 1, 2 and 5 / Battalion 2 – Stations 3, 4, 6, and 7). Battalion Chiefs serve as incident managers at emergency scenes by developing strategic plans and making tactical assignments. Additionally, each battalion chief manages numerous projects and programs that contribute to the Department's overall success. They also provide training, guidance, and support to front line supervisors ensuring they are equipped with the necessary tools to successfully fulfill their responsibilities.