Agency Assistance

Agency Assistance

We understand the frustrations and uncertainty financial hardships may bring. Many local and faith-based organizations offer financial assistance for utility customers who are at risk of having their utility services interrupted due to an avoidable circumstance. The assistance staff will help you navigate the application process; ensuring you have completed necessary forms and provided supporting documentation that will aid in determining if you qualify for programs in our local area.


In order to determine eligibility, citizens applying for assistance must have experienced and provide documentation of the hardship. Our office partners with various funding agencies and their guidelines may vary. The following documents should be gathered prior to making applications for assistance:

  • Valid state-issued picture ID or driver's license

  • Social Security cards for all household members

  • Verifiable proof of all household income

  • Copies of household expenses

  • Rental lease or mortgage statement

  • Most recent utility bills

Agencies normally have a limit on the amount of assistance they can offer to an individual household and those limits are mandated by their program guidelines. Contact our Assistance Office at 252-972-1250.