Customer Service


The Business Office is a division of the Finance Department. This office provides: Customer Service, Call Center support, Billing, Collections, Cashiering, Customer Assistance, and Field Service. It is our mission to provide professional delivery of services to the City and the public through timely billing, excellent customer service, and collection of City revenue.

Contact us at 252-972-1250 or by email. Our location is:

City of Rocky Mount Business Office
Frederick E. Turnage Administrative Complex
331 S Franklin Street
PO Box 1180
Rocky Mount, NC 27802-1180


City Hall 1st Floor:
Mon - Fri 8:30 a.m. - 5:00 p.m.

Drive-Thru Window:
Mon - Fri 8:00 a.m. - 5:30 p.m.

Call Center:
Mon - Thurs 8:30 a.m. - 7:00 p.m.
Fri 8:30 a.m. - 5:00 p.m.